FAQs

What is the best way to give to Mental Health Foundation?

The best way to give to us is with a direct debit. This is because it has the minimum admin and processing costs for us, so we can use more of your kind donation. Having regular, predictable income is also very important for us in order to plan our work. 

If a direct debit isn’t for you, we are happy to take donations through the post or by telephone on 020 7803 1121.

Can I donate by credit card, cheque or text message?

You can donate in all of these ways. The easiest way to donate by card is via our online facility. You can also call our supporter line on 020 7803 1121. Donations by cheque should be made out to the Mental Health Foundation and posted to:

The Mental Health Foundation, Colechurch House, 1 London Bridge Walk, London, SE1 2SX.

Text ESTEEM to 70300 to give a monthly £3 gift to the Mental Health Foundation.

How much is spent on Mental Health research vs other types of research?

23% of ill health is attributable to mental health problems, 5.5% of research funding is on mental health.

In contrast to the other major health conditions:

  • for every £1 the government spends on cancer research, the general public invests £2.75
  • for heart and circulatory problems it's £1.35
  • for mental health research the figure is 0.3p or a 1/3 of a penny.

Why is the Mental Health Foundation talking about the funding that cancer charities receive?

Our intention is not to cause distress to those with experience of cancer and the Mental Health Foundation is not calling for funding to be diverted from cancer to mental health but rather that both are treated with equal priority.

Virtually everyone has been affected by cancer - directly or indirectly. Equally, mental health affects all of us. Our founder Dr Derek Richter felt this frustration in 1949 when faced with the inequality of funding for solutions to mental health problems compared to physical health. As a result he set up the Mental Health Foundation.

Since 1949, there has been a near revolution in the care and treatment of people with cancer – but of course undeniably there is some way to go. Tuberculosis is now curable with effective treatment. We are pushing for a similar revolution in the way mental health is viewed and funded.

The task may not be simple, but all of us look forward to a world without cancer. We also look forward to world with universal good mental health.

What is the economic cost of mental ill-health?

The economic cost of mental illness to the UK is £105 billion, similar to the entire NHS Budget.

How do you spend my money?

From every pound you give us we spend 83p to continue our vital research, policy and campaigning work. The remaining 17p is directly invested in raising the next pound and running the organisation.

Apart from donating, how can I support the Mental Health Foundation?

There are many different ways to support the Mental Health Foundation. We are always looking for media volunteers who are willing to share stories of their experience of mental health.

You can also help support us by downloading Give as you Live. This means that whenever you shop online, they will donate a percentage of the purchase to us at no cost to you.

Another option is to hold your own event to raise money for us, for example a Tea and Talk with your friends or colleagues. There are lots of ideas of other ways to raise money for us as a fundraiser.

A very simple way you can help support us is just by sharing information from us that you find useful with friends and family, to help spread awareness of mental health problems and our work.

Can I sell items on eBay to raise money for Mental Health Foundation?

You can sell items on eBay to raise money for us. It is best if you sell the item from your own eBay account, explaining in the description that you are selling it to raise money for us. Then once the item is sold, you can donate the money to us in our usual ways.

Can I donate shares to Mental Health Foundation?

Making a charitable gift of shares can be a highly tax-effective way of donating money to the Mental Health Foundation. When you make a charitable gift of shares it is possible to do this at a substantially lower cost to yourself because of the generous tax relief that is available.  In order to qualify for the tax relief, the shares or securities must be; listed or dealt on a recognized UK or foreign stock exchange, units in authorized unit trusts, shares in a UK open-ended investment company or holdings in certain foreign collective investment schemes.

Please call our supporter care line on 020 7803 1121 to request more details.

Can I run the London Marathon for you?

We have a number of charity places available for runners each year.

We recommend applying as early as you can (up to 10 months before the race date) and with as much detail as possible to be in with the best chance of securing your place with us. On acceptance you will need to pay £60 registration fee and raise £1,700 minimum sponsorship.

If you’re successful in the London Marathon ballot, just let us know - we’d love to welcome you to the team. Whichever way you secure your place we will support you every step of the way with expert advice, a running vest and fundraising materials, training sessions, and cheering and support on the day.

What can you send for my fundraising event?

As well as expert advice and support for your event we can send you a selection of materials - balloons, posters, collection pots, sweepstakes, t-shirts and wristbands. Whether fundraising for, your own event, Tea & Talk or Mental Health Awareness Week we will be on hand with lots of encouragement to keep you motivated and help make your event day a great success. Contact events@mentalhealth.org.uk for information about fundraising for us.

Do you have collection boxes I can use?

Yes. We can send these out to you. To help us keep our administration costs down we will ask you to send these back to us once you have finished your fundraising. Email events@mentalhealth.org.uk to request these.

I’m having a party can my guests donate to Mental Health Foundation?

Having a party is a great way to fundraise; you can hold a dinner party, house party or film night and ask your friends to donate what they would normally spend on a night out. We can send you fundraising materials like balloons and posters to make sure your night is a big success.

Can I give money to a specific area of work?

You can donate money to a specific area of our work, but it is very important to us to have income which is not restricted as we can use this where we need it the most.

Where should I send funds raised for Mental Health Foundation?

You should pay any funds into your own bank account – please don’t send us cash as we worry about it going astray. Once the funds are in your account, you can write a cheque made payable to ‘The Mental Health Foundation’ and post it to:

The Mental Health Foundation, 
Colechurch House, 
1 London Bridge Walk, 
London, 
SE1 2SX.

You can also donate what you raise for us via our online donation page – or you can give us a call on 020 7803 1121 and make your donation over the phone with your credit or debit card.

Will I receive a thank you for my donation?

Yes, if you donate online you will get a thank you email from us or if you donate by post, you will receive a thank you letter if your donation is over £5. If you have signed up for a direct debit or payroll giving, you will get a thank you letter with some more information about how your donation will work.

What is Gift Aid?

If you’re a UK taxpayer, Gift Aid increases the value of your charity donations by allowing charities to reclaim the basic rate of tax on your gift at no extra cost to you. That’s an additional 25p for every £1 you give.

Can I support you from overseas by direct debit?

Yes you can support us from overseas. Setting up a direct debit online is easy and is the most cost effective way to donate to us. You can also give us a call on 020 7803 1121 to set up your direct debit over the phone.

How can I receive your supporter magazines?

In order to receive our supporter magazine, we need to have your details registered with us and your contact preferences. If you already receive some of our letters, then just drop us an email on supporter@mentalhealth.org.uk, letting us know that you would also like our supporter magazine, TalkBack. If you are new to us and have said that you would like to receive post from us, then you do not need to do anything, you will automatically be sent our Talkback three times a year.

How can I tell you about a change of address or other personal details?

If you want to let us know about a change of any details, there are a few ways you can get in touch. You can give us a call on 02078031121 or email us with your old and new details at supporter@mentalhealth.org.uk

Why do you use telemarketing?

Telemarketing is one of several ways we raise funds for our work. It's a cost-effective means to engage new supporters and update existing ones. We rely on the generosity of individuals and organisations to help us continue our work, which means embracing all forms of communication to reach different people. We understand that some people would prefer not to be called and we take care to record contact preferences, please contact us on supporter@mentalhealth.org.uk to update your details. Donating online is the most cost effective way for us to receive your contribution but many people still don't have access to the internet.

What to expect

  • Telephone fundraisers should make it clear which charity they are raising funds for.
  • If you don't wish to give bank details over the phone you can request a paper form in the post. All direct debits are covered by the direct debit guarantee.
  • If you have any questions about a call you have received please contact us on supporter@mentalhealth.org.uk.

I’ve received this letter/phone call or email from you how did you get my details?

The Mental Health Foundation do not 'cold call' or 'cold mail'. We contact people who have given permission for either their information to be shared with us or have shown an interest in hearing more about our work. Please contact us on supporter@mentalhealth.org.uk to update your preferences or to be removed from our database.

What is your complaints procedure?

Download our complaints procedure complaints policy (PDF).

What is Mental Health Foundation’s registered charity number?

Registered Charity No. England 801130
Scotland SC 039714/Company Registration No. 2350846

Our Supporter Promise

Our supporters are at the heart of everything we do. And it is thanks to you that the Mental Health Foundation is able to help us all live mentally healthy lives.

We value your kindness and generosity and want you to feel confident about how we look after your gifts and information, as such we promise:

  • For every £1 donated, 83p is available help continue our vital research, policy and campaigning work. 17p is directly invested in raising the next pound
  • With your permission, we will keep you up to date on how your money is spent via our supporter newsletter Talkback and monthly e-newsletter updates
  • We will not share your contact details with other organisations
  • We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications
  • We will only work with professional fundraising organisations that meet our high standards
  • We will always adhere to and aim to adopt fundraising best practice as laid down by the Institute of Fundraising , Fundraising Standards Board and Public Fundraising Regulatory Association
  • We adhere to the Institute of Fundraising guidance on treating donors fairly and will be especially careful and sensitive when engaging with vulnerable people or those affected by mental illness or a learning disability
  • We will always provide ways for you to contact us. Our friendly Supporter Services team is on hand to answer any queries and we very much value your feedback.

    Thank you for your continued support. If you have any questions, please email supporter@mentalhealth.org.uk or call 020 7803 1121.

Mental Health Foundation Privacy Statement

At the Mental Health Foundation we are committed to protecting your privacy. This statement describes how the Mental Health Foundation collects and uses personal information about people whose information is shared with us via website or postal communications.

The terms of this statement are subject to change, so please check it from time to time.

If you have any queries about this privacy statement please contact the Data Protection Officer at The Mental Health Foundation, First floor, Colechurch House 1 London Bridge Walk, London SE1 2SX.

How do we collect information?

We obtain personal information from you when you enquire about our activities, register with us, send or receive a postal communication or make a donation to us, ask a question about mental health or otherwise provide us with personal information. We may also receive information about you from third parties, for example from our service providers or from a friend who wants to tell you about our websites or the fundraising activities we carry out.

What information do we collect?

The personal information we collect might include name, date of birth, email address, postal address, telephone number and credit/debit card details. We may also collect health information if you tell us about your mental health experience or the experiences of a friend or relative.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in the Mental Health Foundation emails. We may use this information to personalise the way our communications are presented to contacts and supporters, to make improvements to our websites and to ensure we provide the best service. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

How do we use this information?

We will use your personal information:

  • to provide you with the services, products or information you have requested;
  • to create an account for you if you register with us;for administration purposes;
  • to further our charitable aims, including for fundraising activities and appeals.

As part of this, we may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.

We may need to share your information with our service providers, associated organisations and agents for the purposes described above.

We do not share, swap or sell your details with any other charity for the purpose of their raising funds.

Your choices

You can contact us to specify if and how you would like to be contacted by the Mental Health Foundation, update your donor information and contact preferences.

Email supporter@mentalhealth.org.uk
Telephone: 0207 803 1121
Post: The Mental Health Foundation, First floor, Colechurch House 1 London Bridge Walk, London SE1 2SX

You can choose if and how you receive ongoing communications from the Mental Health Foundation by email, telephone, post or sms.

You have a choice about whether you want to receive information about our progress and/or fundraising activities and appeals.

With your permission, we may ask you to make a financial donation in support of our charitable aims by post, email or telephone.

We do not share, swap or sell your details with any other charity for the purpose of their raising funds.

How do we protect personal information?

All of our online forms are protected by encryption. We also use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Will we disclose the information we collect to outside parties?

As indicated above, we may pass your information to our service providers, agents and associated organisations for the purpose of completing tasks and providing services to you. Where we use service providers we will make sure there are appropriate controls in place and they have signed a data storage and transfer agreement.

We may also need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so.

We will not sell any information about your web browsing activity.

Your consent

By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement.

You also consent to our transferring your information to countries or jurisdictions outside the UK if necessary for the above purposes. These countries may not provide the same level of data protection as the UK. If we do make such a transfer, we will, if appropriate, put appropriate controls in place to ensure your information is protected.

Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. If you wish to exercise these rights, contact Supporter Services at, The Mental Health Foundation, First floor, Colechurch House 1 London Bridge Walk, London SE1 2SX

Photo policy

Where possible we will seek your permission before using your images and any personal information on our media applications, which promote or advertise the Mental Health Foundation’s aims. (This may include our printed publications; adverts; audiovisual and electronic materials; media work; display materials; and any other media we may use in the future.)

Links

Our websites may include links to websites run by other organisations. Mental Health Foundation is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.

Use of cookies

Cookies are small files containing information that are created when you visit some websites.

The files are transferred to your computer's hard drive and are meant to make it more convenient for you to move around a website. For example, they can used to make your computer 'remember' your password so it's easier and faster to log-in to certain websites.

We use cookies in two places: on our online shop and through a tool to help us understand how people are using this website. By using this site you acknowledge that you're happy for cookies to be stored on your computer.

Online shop

In our online shop, a cookie is used to help complete the check-out process. The cookie helps us to remember what's in your shopping basket, where you are in the order process, that you’re logged in and that your session is secure.

If you’re concerned about using cookies in this process and don't want to order publications this way you can buy direct from us by calling Customer Services on 020 7803 1150.

Google Analytics

We use a tool called Google Analytics to help us understand how visitors use and move around this website. Google Analytics uses first-party cookies. When you visit our website the Google Analytics cookies collect anonymous information about your computer. This includes your IP address, browser type and operating system. The cookies also tells us things like the time when you visited a certain web page, if you've visited the site before, and which site linked your to our site. All of this information is anonymous - no personal information that can identify you as an individual is collected in this process at all.

The data collected by these cookies is used only to help us to understand how you’re using our website so we can make it better but you can choose to opt out of this data collection.

Disabling Cookies

Find out how to restrict the use of cookies in your web browser:

Changes

If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.