Privacy policy


Privacy notice - website users

The Mental Health Foundation (MHF) is the Data Controller. Our contact details are:

Email: [email protected]

Phone: 020 7803 1121

Mental Health Foundation, Colechurch House, 1 London Bridge Walk, London, SE1 2SX

When you visit our website we will process your data in the following ways:

When you browse the website:

  • We will collect your IP address and usage data such as the pages you have visited for analytical purposes. Our legal basis is our legitimate interest and we retain the data for 50 months.

When you ask to receive our newsletter and receive news about us

  • We will collect your contact details for the purposes of sending you news by your preferred methods. Our legal basis is your consent and we will process the data until such time as you ask us to stop.

When you purchase a product from us

  • We will process your contact details, the items bought and their cost. Our legal basis is the contract (Terms and Conditions) you have with us and we retain your data for six years. Your payment details are transferred to our card payment processor.

When you register to support a campaign

  • With your consent we process your contact details and keep you informed about the campaign. We retain your details for two years after our last contact with you.

When you register your interest in becoming a case study

  • With your consent we process your contact details and keep in touch with you. We retain your details for two years after our last contact with you.

When you register to sign up to arrange an event

  • We will process your contact details to keep in touch with you. Our legal basis is our legitimate interest. We retain your details for two years after our last contact with you.

When you provide us with a Case Study

  • We will process your contact details and your case study with your consent.  We will share your Case Study with specified third parties with your consent.  We will delete your case study and contact details two years after our last contact with you.

You have the qualified right to request:

  • Access to and porting of your data;
  • Rectification or erasure of your data;
  • Restriction of processing or to object to the processing.

You also have a right to lodge a complaint with a Supervisory Authority, for example the Information Commissioner’s Office Make a complaint | ICO


Privacy notice - donors to the Mental Health Foundation

The Mental Health Foundation (MHF) is the Data Controller. Our contact details are:

Email: [email protected]

Phone: 020 7803 1121

Mental Health Foundation, Colechurch House, 1 London Bridge Walk, London, SE1 2SX

Donations made through our website

By Direct Debit

  • We process your contact details, donation amount and bank details
  • We retain your contact, donation and bank details for 6 years following your last donation
  • We transfer your bank details to our payment processor
  • Our lawful basis is our legitimate interest and our purpose is Fundraising and Donor Administration
  • We transfer your contact details and donations to HMRC for Gift Aid purposes which is a legal obligation
  • With your consent we will keep you informed about MHF using your preferred method

By card

  • We retain your contact details and donation history for 6 years following your last donation
  • We transfer your card details to our payment processor who is located in the USA with these safeguards in place. 
  • Our lawful basis is our legitimate interest and our purpose is Fundraising and Donor Administration
  • We transfer your contact details and donations to HMRC for Gift Aid purposes which is a legal obligation
  • With your consent we will keep you informed about MHF using your preferred method

Donations made via social media e.g. Facebook, Instagram

  • The Social Media platform provides us with your contact details, donation amount and webpage URL.
  • We retain your contact details and donor history for 6 years following your last donation
  • We transfer you contact and donation details to a third party who acknowledges your gift
  • Our lawful basis is our legitimate interest and our purpose is Fundraising and Donor Administration
  • We transfer your contact details and donations to HMRC for Gift Aid purposes which is a legal obligation
  • With your consent we will keep you informed about MHF using your preferred method

Donations made by SMS message

  • We process your contact details and donation amount. Our lawful basis is legitimate interest
  • We retain you contact details for 6 years after your last donation
  • Your data is processed by our SMS Service Provider
  • We transfer your contact details and donations to HMRC for Gift Aid purposes which is a legal obligation
  • With your consent we will keep you informed about MHF using your preferred method (email, SMS or phone)

Donations made by giving platforms e.g. Just Giving, Much Loved

  • Giving platforms provides us with your contact details, donation amount and webpage URL.
  • We retain your contact details and donor history for six years following your last donation
  • We process your contact details and donation amount. Our lawful basis is legitimate interest.
  • We transfer your contact details and donations to HMRC for Gift Aid purposes which is a legal obligation
  • With your consent we will keep you informed about MHF using your preferred method (email, SMS or phone)

Donations by street fundraising

  • When you support us through a street collection undertaken by our agents you provide them with your contact details, bank details and donation amount.
  • We process your contact details and donation amount. Our lawful basis is legitimate interest.
  • We retain your contact details and donor history for six years following your last donation
  • We send your name, address and bank details to our payment processor
  • We transfer your contact details and donations to HMRC for Gift Aid purposes which is a legal obligation
  • With your consent we will keep you informed about MHF using your preferred method (email, SMS or phone)

Donations in response to a Telephone Campaign

  • When you make a donation we record your donation alongside your contact details. Our lawful basis is legitimate interest.
  • If you set up a Direct Debit we will share your name, address and bank details with our payment processor
  • We retain your contact details and donor history for six years following your last donation
  • We transfer your contact details and donations to HMRC for Gift Aid purposes which is a legal obligation
  • With your consent we share your telephone number with our fund raising partner
  • With your consent we will keep you informed about MHF using your preferred method (email, SMS or phone)

Donations in response to a postal campaign

  • When you make a postal donation we record your donation alongside your contact details
  • If you set up a Direct Debit we will share your bank details with our payment processor
  • We retain your contact details and donor history for six years following your last donation
  • Our lawful basis is our legitimate interest and our purpose is Fundraising and Donor Administration
  • We transfer your contact details and donations to HMRC for Gift Aid purposes which is a legal obligation
  • With your consent we will keep you informed about MHF using your preferred method (email, sms or phone)

You have the qualified right to request:

  • Access to and porting of your data;
  • Rectification or erasure of your data;
  • Restriction of processing or to object to the processing.

You also have a right to lodge a complaint with a Supervisory Authority, for example the Information Commissioner’s Office Make a complaint | ICO

Last updated July 2021