Events and Community Officer

We are looking to recruit a new Events and Community Officer to join our expanding team and help sustain and develop the Events & Community Fundraising programme, achieving agreed targets for unrestricted income.

This post will help ensure we continue to maximise the potential of current challenge and community events such as the London Marathon, Tea & Talk, Curry & Chaat, as well as developing our new fundraising events such as MHF Live, our new live music initiative.

About the Mental Health Foundation

Our vision is for a world with good mental health for all. Our mission is to help people understand, protect and sustain their mental health.

Prevention is at the heart of what we do, because the best way to deal with a crisis is to prevent it from happening in the first place. We inform and influence the development of evidence-based mental health policy at national and local government level. In tandem, we help people to access information about the steps they can take to reduce their mental health risks and increase their resilience.

Find out more about us and our work

How to apply

To apply please complete an application form and an equal opportunities form and email them to vacancies@mentalhealth.org.uk by 12pm on Wednesday 8 May 2019.

Interviews will be held in the week commencing Monday 20 May.

Job description

Purpose of post

To help sustain and develop the Events & Community Fundraising programme, achieving agreed targets for unrestricted income. Helping to ensure we continue to maximise the potential of current challenge and community events such as the London Marathon, Tea & Talk, Curry & Chaat, as well as developing our new fundraising events such as MHF Live, our music initiative.

Duties and responsibilities

Strategic

Help implement the fundraising and Partnerships strategy as it relates to events and community fundraising and facilitating crossover between fundraising activities:

  • To make taking part in a challenge event or raising money in your local community a natural and integral part of being a donor to the Foundation.
  • Increase our brand awareness through our fundraisers.
  • Increase the life-time value of our supporters.
  • Contribute to the fundraising strategy to maximise income and donor loyalty from events and community fundraisers.
  • Work in close collaboration with colleagues in the Individual Giving team on joint fundraising targets and planning.
Operational
  • Manage the fulfilment of community and event enquiries and bookings.
  • Support the Events and Community Manager in building relationships with events and community participants; ensuring all supporters are well taken care of to encourage donor retention and repeat support.
  • Provide the best service possible to event and community fundraisers via fundraising and training advice in writing, by phone, e-mail, text, website forums, pre- and post-event receptions.
  • Support the Events and Community Manager by taking lead responsibility along with other Events and Community Officer for the planning and implementation of either the London Marathon post-race reception or London Marathon cheer point.
  • Take full responsibility for all aspects of the Foundation’s involvement in at least one fundraising event each year eg Royal Parks Half Marathon.
  • Help increase our engagement with participants online.
  • Support the Events and Community manager with the development of new recruitment strategies to maximise the number of supporters taking part in events.
  • Ensure accurate account management is maintained on Raiser’s Edge.
  • Take lead on recruitment and management of fundraising intern positions alongside other Events and Community Officer.
  • Ensure efficient administration processes are in place.
  • As appropriate, manage individual events.
  • Represent the Mental Health Foundation at external events.
  • Work with all departments to increase consistency of messages.
  • Contribute to business, marketing and communications plans to support existing and instigate new cost-effective events and community fundraising initiatives.
  • Maintain knowledge of legal requirements for events and community fundraising as well as trends across the sector

Relationships

Internal
  • Maintain excellent communications between the fundraising team and other departments.
  • Liaise on fundraising and marketing issues with Media team.
External
  • Identify and encourage key volunteer supporters of the Foundation to harness their efforts on behalf of agreed fundraising objectives.
  • Maintain excellent donor and supplier relationships.

Other duties / general

  • Contribute to the general running of the team, attending meetings as required.
  • Promote good practice in relation to mental health at work issues and enable the Foundation to be a model of best practice in all aspects of mental health at work.
  • Uphold and promote the Foundation’s commitment to equal opportunities and respect for people with mental health problems and learning disabilities
  • Undertake other reasonable duties as required by the Events and Community Manager.

This Job Description is not contractual and is liable to change over time.

Person specification

Experience

Essential
  • Experience of working in an office environment, setting up and managing administration systems.
  • Demonstrable experience in working within fundraising and/or marketing.
  • Experience in providing customer care or working in a public facing role.
  • Experience of using a database, preferably a relational one like Raiser's Edge.
  • Experience of building relationships internally and externally.
  • Experience in attending and organising post-event receptions, including managing logistics and supporter interactions.
Desirable
  • Experience of developing donor relationships.
  • Experience of working on a live music fundraising event 

Knowledge

Essential
  • Understanding of basic principles of fundraising and/or marketing.
Desirable
  • Understanding of using online platforms for fundraising and/or marketing.
  • Understanding of diversity and equal opportunity issues.
  • Knowledge of Data Protection issues.

Skills

Essential
  • Excellent communication skills both written and verbal (face to face, incoming and outgoing phone calls, basic copy for on- and offline activities).
  • Excellent organisational skills.
  • Confident and sensitive manner in dealing with the public.
  • Excellent IT skills including Word, Excel, Outlook and Internet.
  • Able to manage a varied workload and work on own initiative to multiple tight deadlines.
  • Able to work with confidential and sensitive information.
  • Excellent attention to detail.
Desirable
  • Ability to think analytically and to identify opportunities.

Personal qualities

Essential
  • Team player and flexible approach to work.
  • Commitment to accuracy, efficiency and high standards of customer service.
  • Self-motivated, innovative, pro-active, excellent communicator and target driven.
  • Committed to developing a career in fundraising.
  • Willingness to work outside of office hours and weekends when required (up to 6 days a year).

Qualifications

Desirable
  • Educated to degree level or similar.

Requirements of all roles at the Mental Health Foundation

  • Willingness to work flexibly to meet the reasonable needs of the Foundation.
  • Commitment to working in accordance with the Foundation’s values.
  • Prepared on occasions to work unsocial hours.
  • Prepared to travel within the UK and abroad, occasionally staying away from home overnight.
  • Self-sufficient in use of information and communications technology.
  • Ability to self-manage a full and varied workload.

Competencies for working at the Mental Health Foundation

We expect all employees to be able to use these competences to a high level in their roles. During the recruitment process, at interview stage, we look for evidence of all these competencies.

  • Expertise, knowledge and analysis.
  • Communication, influencing and promotion.
  • Relationships and partnership working.
  • Service focused.
  • Business aware.
  • Strategic thinking and decision making.
  • Leadership.
  • Adaptability and personal responsibility. Innovative and creative.
  • Committed to personal development.

Equal opportunities information

As an equal opportunities employer, we encourage applications from all sections of the community, whatever your background.

We value each and every person in our team and are very good at working with people. Our workforce is made up of talented individuals from all sections of the community and we are committed to providing a working environment that encourages, and is supportive of, workers with mental health problems. We therefore welcome applications from anyone with personal experience of mental distress or learning disabilities, and positively encourage people with experience of using mental health services to apply.

We believe the way in which we effectively work together will enable our charity to fulfil its mission.

This commitment to equality and diversity means that we benefit from the widest range of experience and talent, and are fully representative of the world in which we live. We aim to create a working environment in which everyone is treated in a non-discriminatory manner.

Recruitment agencies may be employed as appropriate. We ensure that all such agencies operate an equal opportunities policy comparable to that used by us.

Benefits of working for us

The Mental Health Foundation is a great place to work and offers generous benefits.

All our members of staff are entitled to the following benefits. Please note that some of the benefits are available after a qualifying probation period.

Pension

We consider it important to encourage people to save for their retirement and therefore we provide staff (after successful completion of a probation period) with a 10% pension contribution paid into an Age on Personal Pension. Contributions can be invested in a variety of funds according to your investment preference, or alternatively a default fund is available. Staff will also receive death in service life cover at four times salary.

Annual leave

Staff receive 25 days annual leave plus bank holidays.

Maternity/parental leave

Enhanced maternity/parenthood leave entitlements are in place, including extended maternity leave and benefits. Available after a qualifying period.

Flexible working/work life balance

The right to request flexible working is available to all employees. There are a number of different flexible working arrangements available throughout the organisation, which can be arranged by mutual consent.

Child Care Vouchers

This is a flexible way to meet the costs of your childcare. Part of your salary can be given up or ‘sacrificed’ in exchange for Childcare Vouchers. Within specified limits, these vouchers are non-taxable and exempt from National Insurance contributions and therefore present a saving for employees who receive them as part of their total employment package. The Childcare Vouchers received are then exchanged, in whole or part, for the approved and registered childcare services you use.

Sickness/absence

We are required to make statutory sickness payments (SSP) where staff qualify. We also have our own sick pay scheme, including full pay for a period subject to certain conditions.

Employee Assistance Service

At times staff members may face and need help with a variety of issues throughout their lives. As part of our commitment to staff members we provide a 24/7 independent and confidential counselling and information telephone service, free of charge. Support is available on a range of issues including legal, financial, emotional, health issues and work-related concerns.

Season ticket loan

Interest free loans are available to purchase season tickets for the journey between home and work.

Cycle to Work Scheme

The Cycle to Work scheme is a UK Government tax exemption initiative introduced in the Finance Act 1999 to promote healthier journeys to work and to reduce environmental pollution. It allows employers to loan cycles and cyclists' safety equipment to employees as a tax-free benefit.

Through the scheme, employees will be able to purchase a bike of a value of up to £1,111, repaid over 18 months through deductions from your gross monthly salary. The loan will be interest free and the benefit will be offered after successful completion of the probationary period.