Lifelines: Evaluation of Mental Health Helplines


Many mental health helplines in the UK offer services for people who experience mental health problems, their families, carers and professionals.

This study aimed to establish the effectiveness of mental health helpline services as perceived by helpline callers, helpline staff, and health professionals.

The results of this study were published in the Lifelines: Evaluation of mental health helplines report, showing that helplines provide an accessible means of support, particularly out-of-hours, when other services are unavailable.

Helpline callers felt that contacting the helpline had enabled them to cope better; they felt supported, less alone and more in control.  

Mental health helplines can complement the provision of mental health services when integrated within care plans; they are also accessible to people who may not be in contact with mental health services.

This project is now complete. Download the Lifelines: Evaluation of mental health helplines report.


Lauren Chakkalackal
Lauren Chakkalackal

Senior Research Officer

Iris Elliott
Iris Elliott

Head of Policy and Research