Terms and Conditions

Welcome to The Mental Health Foundation website. By accessing this website and/or placing an order in our online shop, you agree to be bound by these terms and conditions.

Ownership

This website is owned and run by the Mental Health Foundation, the leading UK charity working in mental health and learning disabilities.

Registered Charity No. England 801130
Scotland SC 039714
Company Registration No. 2350846
Registered office: Mental Health Foundation, Sea Containers House, 20 Upper Ground, London SE1 9QB

Disclaimer

General
Although every reasonable effort has been made to ensure that the information on this website was accurate at the time of publication, we accept no responsibility for any errors, omissions or misleading statements on this website or on any website which you may be able to access through a link on this website.

We exclude to the fullest extent permitted by law all representations or warranties with respect to the content of this website whether express or implied including but not limited to any warranty or representation that the server from which the website is available is free of viruses or bugs.

We exclude all liability to any third party anywhere in the world for any injury, damage, direct or indirect loss, consequential or economic loss or any other loss suffered as a result of the use of or reliance upon the information contained in this website to the maximum extent permitted by law.  For the avoidance of doubt, nothing in this paragraph shall restrict or exclude our liability for fraud or for death or personal injury caused by our negligence.

Medical
The medical information published on this website is designed to support, not replace, the relationship that exists between you and your GP or medical advisor and does not constitute medical advice. Always consult a suitably qualified doctor on any specific medical problem or matter. We hope that by providing this information, you will gain a better understanding of mental health issues. Information published on this website has not been written by medically qualified individuals, unless otherwise stated. Any medical information should therefore be treated with care.

Food and mental health
The Feeding Minds information is intended as a guide only. Some foods may cause allergic reactions. If you have any dietary concerns or feel you may be anxious, depressed or experiencing any other mental health problem, you should consult your GP or medical advisor.

Wellbeing Podcasts
The audio information contained in our podcasts is not intended to be medical advice. Please seek advice before listening to the audio information if you are pregnant, taking medication, involved in any form of medical treatment or if symptoms persist. Please do not listen whilst driving or operating heavy machinery. Please stay safe. Also see the Podcasts Terms and Conditions.

Linking and other websites

Linking to the Mental Health Foundation website
If you would like to provide text to accompany a link to our website, please use the following:
The website of the Mental Health Foundation outlines the charity’s work in research, policy, service development and service user involvement. The website offers information and publications to download on research, good practice in services and on mental health problems and key issues.

Linking from the Mental Health Foundation website
We do not accept responsibility for the content of the websites we link to. We do not sponsor, endorse or otherwise approve of any information or statements appearing in a linked website (nor in websites referred to in or linked to a linked website) and we are not responsible if a linked website is not working properly. It is your responsibility to enter into and comply with any software or other licences required to access or use any linked websites and any material they contain or link to.

Data protection

We comply with the requirements of the UK’s Data Protection Act 1988 governing the obtaining, use, retention, security and transfer of personal information. However, we cannot accept responsibility for the use of personal information once transferred to a third party website.

Personal information collected during registration and ordering from the online shop will only be held for the purposes of fulfilling orders, and we will only contact you if there is a problem with your order or if you have specified you would like to receive information from us.

Copyright

All of the information on this website including downloads and items available for purchase from the online shop remains the copyright or other intellectual property of the Mental Health Foundation, unless otherwise indicated, and all rights are reserved.

Any materials belonging to the Mental Health Foundation may be reproduced free of charge in any format or medium for research, private study or for internal circulation within an organisation subject to:
(i) the materials being reproduced accurately and not used in a misleading context and (ii) where any copyright items are republished, the source of the material being identified and the copyright status being acknowledged.

None of the materials produced by the Mental Health Foundation may be used for any other purpose and/or for any commercial purposes without prior consent from the Mental Health Foundation, for which you may be required to pay a licence fee. Please contact us.

The permission to reproduce Mental Health Foundation protected materials does not extend to any material on this website which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders.

Advertising

We do not accept advertising as such but are happy to publish information from other organisations or from individuals, where we consider this to be appropriate. When we publish information from third parties, we always make clear the source of this information. We do not charge for this service.

Support

We gratefully acknowledge support from a range of organisations and individuals. Without their support we would not be able to carry out our work. That support is freely given and does not influence the editorial policy of this website.

Comments

There are areas of the website where it is possible for website visitors to leave comments on pages, such as the blog. Please note that we will publish comments on the website where possible and appropriate, and as such will not always be able to include every comment.

 

Online Shop Terms of Sale

For information about ordering, delivery, returns and refunds, please see our How to Order guide.
These Terms of Sale govern the supply of any goods you order via this website. The Terms of Sale and all transactions made under them are governed in all respects by the laws of England, and the Courts of England shall have exclusive jurisdiction for deciding all disputes arising.

Please read through these carefully. If you do not agree with the Terms of Sale, do not order any goods from this website. If the Mental Health Foundation accepts any order for goods from you, then its agreement with you will be made on these Terms of Sale.

Please note that the Mental Health Foundation reserves the right to amend the Terms of Sale from time to time. The Mental Health Foundation will publish the amended Terms of Sale on the website and any new versions of the Terms of Sale will come into effect as soon as the Mental Health Foundation publish them on the website (with the exception that any orders that the Mental Health Foundation have already accepted from you prior to any such change will be subject to the Terms of Sale in force at that point).

Availability of the goods supplied by the website
The Mental Health Foundation may terminate or suspend the supply of any goods displayed on the website in the event of stock being unavailable, for support or maintenance work, in order to update content, or for any other reason. The Mental Health Foundation may do this at any time and without notice.

Buying goods from this website
The Mental Health Foundation may change the prices of the goods displayed on the website at any time. The prices for all the goods available on the website are clearly marked in their description. VAT is included as appropriate on all goods. All applicable delivery charges are also displayed on the website. All prices are in pounds sterling.The Mental Health Foundation may make available offers and discounts using promotion codes.

The information relating to The Mental Health Foundation's goods and relevant prices are displayed on the website for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. When you place an order to purchase a product from our website we will send you an email confirming receipt of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the dispatch confirmation email to you. Any products on the same order which we have not confirmed in a dispatch confirmation email to have been dispatched do not form part of that contract.

Cancellation policy
Please note that you have a legal right to cancel your order within 7 days of the date of receipt of the goods provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. Return to The Mental Health Foundation - Returns, Sea Containers House, 20 Upper Ground, London, SE1 9QB. A refund will be provided within 14 days of the date of cancellation or return of goods.

Legal age
The Mental Health Foundation online shop does not sell products for purchase by children. We offer children's products for purchase by adults. If you are aged under 18, you may use our online shop only with the involvement of a parent or guardian.

Special offers
From time to time, special offers may be advertised on the website. Special offer prices quoted apply only to orders completed online.

Promotional codes
From time to time, promotional codes may be issued for free delivery or for discounts on orders or products. You may only use one voucher per order. Some vouchers may only be used once per customer. Please contact our customer services team if you have any questions about redeeming a voucher code.

Free gifts
From time to time, free products may be offered with a product or order. These free products are included as part of your order and if any part of the order is returned for a refund we reserve the right to deduct the value of the free gift from your refund if they are not returned too.

Usernames and passwords
It is your responsibility to keep any usernames and passwords you use with the online shop secure. Do not disclose your username and password or permit others to use them. Any breach of any of these terms by anyone to whom you disclose your username will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms. If you think the security of your username or password information has been compromised, please contact us.